Currently we operate our business from a shared commercial kitchen in Mississauga . This means we do not have a storefront and as such, we operate out business on a pre-order basis. A 3-5 day notice is required for all orders.

Yes, we currently offer the option for pickup from commercial kitchen or near Creditview and Eglinton by Appointment Only.

For all payments made online using a debit or credit card must be made in full. However, if you are choosing to pay through e-transfer, we require a minimum of 50% of payment in advance and the other half of payment can be made upto a day before pickup.

Yes. Although we can accommodate for most dietary options; please note that we do not operate in an environment that is 100% free of allergens (i.e., we do not have separate baking equipment or utensils).

Unfortunately, all our products are currently non-refundable. In the event that a customer cancels after paying their first 50% of payment, their payment will not be refunded. However, if the customer needed to cancel an order due to unforeseen circumstance such as new Covid restrictions, the customer can cancel their order and receive a Nora's Bakery Online Store Credit such as Gift Card with the balance that the customer had paid initially. These gift cards would have no expiry date to use them by. If a customer is unsatisfied by the taste of their order, they cannot request a refund as this could be due to a personal taste preference.

We accept no responsibility for any damage to your cake after it has been picked up from our premises.

When it comes to wanting to taste a cake before buying, we suggest you buy cupcakes before buying